Limited Warranty

Unless otherwise specified, Hoya Casa products carry a one (1) year limited warranty against manufacturing defects in materials and workmanship.

This includes qualifying manufacturing defects affecting foam, cushioning, springs, suspension systems, webbing, filling materials, upholstery, stitching, seams, hardware, mechanisms and electrical components unless a different warranty period is specifically stated.

A manufacturing defect is a defect resulting from materials or workmanship during the manufacturing process. Changes resulting from normal use, aging, maintenance or environmental conditions are not considered manufacturing defects.

The internal structural frame of qualifying upholstered furniture carries a ten (10) year limited warranty against manufacturing defects resulting in structural failure.

This extended warranty applies only to the internal load-bearing structural frame.

Not included in the 10-year structural warranty:

• Springs and suspension systems
• Webbing
• Foam and cushioning materials
• Feather, down and fibre filling
• Fabric and leather upholstery
• Stitching, seams and zippers
• Hardware
• Reclining or motion mechanisms
• Electrical components
• Legs and decorative components

These components remain subject to their applicable warranty periods.

After the first year, approved structural frame warranty coverage applies to the qualifying structural component only. Labour, technician service, transportation, delivery, removal, disassembly, reassembly and installation charges may apply.

Upholstered furniture naturally changes in appearance and feel with use. Foam, fibre, feather and down materials will soften, settle and compress over time.

The following are considered normal characteristics and are not manufacturing defects:

• Cushion softening or compression
• Foam or fibre settling
• Feather or down migration
• Loss of cushion loft through normal use
• Wrinkling or puddling of fabric or leather
• Normal fabric stretching
• Normal pilling
• Changes in cushion firmness or shape

Feather, down and fibre-filled cushions require routine maintenance, including regular fluffing, reshaping and rotation where applicable.

Qualifying recliner and motion furniture motors carry a two (2) year limited warranty against manufacturing defects.

Unless otherwise specified, the extended two-year warranty applies to the motor only.

Mechanisms, transformers, switches, controls, wiring, USB ports, charging systems, batteries and other electrical components are covered for one (1) year unless otherwise specified.

Qualifying mattresses carry a ten (10) year limited warranty against covered manufacturing defects.

Qualifying defects may include:

• Coils or wires that become loose, broken, protrude or tear through the fabric due to a manufacturing defect.
• Body impressions measuring 1.5 inches or greater, subject to applicable manufacturer requirements.
• Qualifying structural sagging not caused by an improper foundation or support system.

Proper mattress support is required.

The mattress must be continuously supported by an appropriate foundation and bed frame. Queen and King mattresses require adequate centre support extending to the floor.

Normal softening, settling or changes in comfort preference are not considered manufacturing defects.

Natural materials are inherently unique. Variations that occur naturally are part of the character of the product and are not considered manufacturing defects.

Leather

Natural grain, scars, wrinkles, stretch marks, colour and texture variations may occur. Leather may soften, stretch and develop wrinkles or patina with normal use.

Wood

Grain, knots, mineral markings, colour and texture will naturally vary. Wood may expand or contract as environmental humidity changes.

Marble & Natural Stone

Veining, colour variation, fissures, pits, mineral deposits and texture variations are natural characteristics of stone and are not manufacturing defects.

Fabric

Minor variations may occur between dye lots, samples, showroom displays, replacement components and finished products.

This Limited Warranty does not cover damage or deterioration resulting from:

• Normal wear and tear
• Accidents or impact damage
• Cuts, scratches, punctures or burns
• Stains, spills or liquid damage
• Pet damage
• Normal pilling, fading or discolouration
• Dye transfer from clothing or other materials
• Normal stretching, wrinkling or shrinkage
• Cushion compression or filling settlement resulting from normal use
• Improper cleaning methods or cleaning products
• Improper assembly, installation, storage or transportation
• Misuse, abuse or unauthorized modification
• Unauthorized repairs
• Damage caused by third-party movers or service providers
• Exposure to excessive sunlight, heat, moisture or humidity
• Outdoor use unless specifically designated for outdoor use
• Commercial, rental, hospitality or institutional use unless otherwise specified

Floor models, clearance merchandise and products specifically sold “As-Is” may be subject to different warranty conditions.

Cosmetic imperfections, wear, damage or conditions disclosed or reasonably visible at the time of purchase are not considered warranty defects.

Any special warranty terms applicable to the product may be stated on the sales order or invoice.

Custom and special-order products are manufactured according to the specifications selected and approved by the customer at the time of purchase. This may include, but is not limited to, fabric or leather selection, colour, configuration, orientation, dimensions, finishes, stitching, leg options, cushion construction and other customized features.

Final Sale & Order Changes

Because custom and special-order products are made specifically for the customer, they are considered final sale once the order has been confirmed and submitted for production. They cannot be cancelled, returned, exchanged or refunded due to a change of mind, incorrect customer measurements, space limitations, access restrictions, or dissatisfaction with a selection that was previously approved.

Requests to modify an order after confirmation are not guaranteed and may result in additional charges, production delays or the need to place a new order.

Measurements & Access

Customers are responsible for confirming that the selected product dimensions are suitable for their space and that the product can safely pass through all required access points, including doorways, hallways, staircases, elevators and entrances.

Unless Hoya Casa has specifically provided a written measurement or fit confirmation as part of an approved service, customer-provided measurements remain the customer's responsibility.

Natural Variations

Fabric, leather, wood, stone and other materials may vary slightly from showroom samples, swatches, photographs or previous production due to dye lots, natural material characteristics and normal manufacturing variation.

Minor variations in colour, grain, texture, pattern placement, stitching, firmness or appearance that fall within normal manufacturing tolerances are not considered manufacturing defects.

Dimensions & Manufacturing Tolerances

Upholstered furniture is handcrafted and contains flexible materials such as foam, fibre, fabric and leather. Finished dimensions may therefore vary slightly from published or ordered dimensions.

Minor dimensional variations that do not materially affect the intended use, function or overall configuration of the product are considered normal manufacturing tolerances and are not considered defects.

Warranty Coverage

Custom and special-order furniture remains covered by the applicable Hoya Casa Limited Warranty for qualifying manufacturing defects. Customization itself does not eliminate applicable warranty coverage.

Warranty coverage does not apply solely because the customer does not prefer the selected colour, texture, firmness, configuration, dimensions or other specifications after the product has been manufactured according to the approved order.

If a custom product is manufactured differently from the specifications documented on the final approved sales order, Hoya Casa will review the issue and determine the appropriate remedy in accordance with the applicable warranty and order terms.

Customers are responsible for inspecting their merchandise promptly upon delivery or pick-up.

Any visible damage, missing items, incorrect items, cosmetic issues, or other conditions that are reasonably identifiable upon inspection must be reported to Hoya Casa within three (3) calendar days of delivery or pick-up.

Claims submitted after the three (3) day reporting period for conditions that were visible or reasonably identifiable at the time of delivery may not be accepted as delivery-related claims.

How to Report an Issue

Please contact Hoya Casa and provide your order number, a description of the issue, and clear photographs or videos showing the affected area. Additional photographs, measurements or information may be requested in order to assess the claim.

Manufacturing Warranty

The three-day reporting requirement for visible delivery-related issues does not replace the applicable Limited Warranty. Manufacturing defects that are not reasonably identifiable during the initial inspection remain subject to the applicable warranty period and warranty terms.