Return and Exchange
If you are not completely satisfied with your purchase, please contact us or call our store to return or exchange your item(s) within 3 days of the delivery or pick up date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, items that have been installed, mattresses and/or foundations no longer in their original packaging, and other items listed below. Other exclusions may apply.
Protection plan and delivery charges are not taken into account in determining the value of the product you received nor are they refundable. You may not receive payment in exchanging for an item of lesser value. All exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee up to 30% for exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise. You cannot return or exchange after 3 days of receiving your merchandise.
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Return pick up fee are extra depends on the zoning, and if the product needs to be wrapped, there will be extra wrapping fee $39.99 per piece.
R3casa reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
We are happy to store your merchandise for up to 3 months at no charge as long as you have already paid in full for your order. After 3 months, a 5% per month storage fee will apply, and you must pay the storage fee before we deliver your product.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Inspection and Acceptance
You must make any claims for damage, shortage, or errors at the time your merchandise is delivered to you. If you do not make a claim at that time, you will be deemed to have accepted the products and you cannot revoke your acceptance. After such acceptance, you will have no right to reject the products for any reason but may request an exchange within 2 days of delivery as described and limited above. If its delivered by our delivery team, you will be request to inspect the product upon receiving and sign on our delivery slip.
Exceptions / non-returnable items
Custom and special orders are submitted for production immediately upon order placement and are built to your specifications. A non-refundable 50% deposit will be taken when the order is placed; the remaining 50% will be charged when your order ships. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.
Unfortunately, we cannot accept returns on floor models, sale items or gift cards.